FAQ
Frequently Asked Questions
Q: Who do I call or email if I have questions?
A: You can email questions to support@youreachmedia.com. And, you may call us at 877-747-7322
User Name and/or Password
Q: What do I do if I lost my user name and/or password?
A: If you lost your user name and/or password (or never received them), please use our “Lost Password” page to start that process – http://youreachmedia.com/wp-login.php?action=lostpassword. NOTE: Make sure to use the same email address that you signed up with.
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Q: How do I change my password?
A: To change your password, you can navigate to your profile page (http://youreachmedia.com/wp-admin/profile.php) (also found at the top of the page on the right side, it will say “profile”) while logged into your YouReach Media account and type in a new password at the bottom of the page.
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Registering for YouReach
Q: Where can I register for YouReach University’ Mobile Social Media?
A: If you are an agent or know of an agent that is ready to register for YouReach University, just follow this link: https://www.yourcoach.com/order/checkout.cfm?id=36292&pdid=1811
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Q: I registered for YouReach University, will I get a confirmation?
A: First of all, thanks for signing up for YouReach!
You’ll receive an e-mail confirmation to your inbox the week before Pre Season Training starts. This email will contain log in information that will get you in to YouReach University where you can access training material 24-hours a day.
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Q: When does Training start and how will I be notified?
A: Click HERE for a schedule of upcoming courses, and how you can register!
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Q: I’m not receiving any emails – any suggestions?
A: Keep our emails from ending up in your junk mail by adding our email address (support@youreachmedia.com) as a contact.
- Help for Gmail Users: http://mail.google.com/support/bin/answer.py?hl=en&answer=8933
- Help for Yahoo Mail Users: http://help.yahoo.com/l/us/yahoo/addressbook/updating/updating-02.html
- Help for Outlook Users: http://office.microsoft.com/en-us/outlook/HP100137821033.aspx
Q: Why aren’t images displaying in my emails from YouReach?
A: Many email clients block images as a security precaution. You can easily avoid/fix this by clicking the option at the top of the email that says “Display images below” or “Always display images from YouReach” as well as adding “support@youreachmedia.com” to your address book.
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Mobile Phone Use for YouReach University
Q: What do I need to do to prepare for Mobile Social Media?
A: To participate in the Mobile Social Media training program, all you need is a computer with internet access and a smart phone. During Pre Season we will go into details about the type of phones that will work.
Wanna get a head start?
To learn more about how we will use smart phones, check out this Play by Play break down.
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Q: What phone/PDA do you recommend?
A: There are a number of smart phones on the market, depending on your tastes, only you know what is right for you. We recommend going to a store for your service provider and physically handling the phones, to get a feel for what you prefer.
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Q: Will I need SMS (Short Message Service) on my phone?
A: Yes, you will SMS. To learn more about how we will use smart phones and text messaging, check out this Play by Play break down.
While certainly not required, we’d recommend you consider upgrading to an unlimited SMS plan to effectively compete in the new media world.
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Q: How much time should I allocate each week to YouReach University?
A: Every week of Mobile Social Media is jam packed with tons of great information. Sometimes you will fly through a lesson. Other times you may want to repeat a Webinar, rewatch a video or spend some extra time with the Play by Play break downs. And that’s OK! You can access training material 24-hours a day.
Plan to allocate 45-90 minutes each week to YouReach University training.
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Q: What if I miss a week – out sick, vacation, etc?
A: One wonderful thing about the YouReach training program is that you can complete your lessons on your own time at your convenience. Each week’s lesson should roughly 45 to 90 minutes of your attention. If you miss one week, simply complete that week’s lesson prior to moving on to the next week’s lesson.
We understand that you have busy schedules that are often subject to change. That why each weekly webinar will be recorded and posted online for your consumption. You can catch up on anything you miss with ease!
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Agent Websites and Social Media Accounts
Q: Do I need a website to participate in the Mobile Social Media training program?
A: No, you do not need to have a website to participate. Having a website you are happy with will certainly help, but it’s not a necessity.
As part of the Mobile Social Media training program, the YouReach Team will provide you with a free blog you can use as your website. With this blog site, you will be able to get 100% out of the program.
If your website is a big concern, just shoot the YouReach Team an email at Support@YouReachMedia.com. We’d be happy to recommend a good website provider for you.
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Q: I don’t want to start You Reach until I get my web site re-organized. What should I do?
A: Every agent should have a website, but this course outlines a social media strategy that does not require a website to work.
That said, by all means, work on improving your website in parallel to this program! In fact, this program will even help you better understand your website needs.
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Q: What if my website sucks?
A: We’re not here to sell you a website. There are a number of technology providers who can help you with your website needs. One of these companies is Virtual Results, which is owned by Jim Marks (a partner in You Reach Media). On his website you can learn more about Websites that Work.
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Q: Should I already have my Facebook and Twitter page set up?
A: No, you do not need to have a Facebook and Twitter page set up to participate in Mobile Social Media.
This program covers setting up a Twitter and Facebook profile properly.
Technically, profiles are easy to set up. What takes time is developing a solid understanding of what search engines look for so you set up profile correctly. We will teach you all about this during the training program. Every account you set up with our team will be constructed to attract business.
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Q: Does it really take six months to learn…Facebook?
A: An effective social media strategy encompasses much more than Facebook. This YouReach training program teaches agents how to be effective on the top 5 social networks, syndicate content through their mobile phone and increase their business. Facebook is just one small part of this strategy.
YouReach is not your typical “drive by seminar” where you forget everything you learned within 3 days. This course was designed to “leave no agent behind.” Each lesson is repeated thoroughly in multimedia formats. We want you to spend time mastering the current topic before moving onto something else.
If you feel the program’s pace is too slow (or too fast), please let us know. We’ll adjust the program as needed based on the feedback we receive. After each lesson you can share your true thoughts in a survey and check your information retention in a quiz.
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Q: The pace of the course is too slow. How do I skip ahead to the next lesson?
A: We tried to pick a middle ground that is not too slow, but not too fast. If you feel the program’s pace is too slow (or too fast), . PLEASE make sure you contact support@youreachmedia.com and let our team know exactly what is going on.
Q: After this 6 month course on Mobile Social Media, what will be the end result for my business?
A: You will have a broad understanding of social media and how to use on a daily basis as a tool to retain and expand your sphere of influence.
You will have a time efficient strategy that takes just minutes to update. You will have a strong web presence, a personalized blog site, a growing sphere of influence, improved listing presentation and the confidence to use new media in your business.
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Pricing and Financial Questions
Q: How much does it cost to enroll in YouReach University?
A: An education from YouReach University costs $99 per month. Each program is six-months long, so the total investment is $594. If you choose to pay for your six-months upfront, you will enjoy a $60 discount.
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Q: I’m the team leader, does the $99 per month cover my whole team?
A: $99 per month covers one website. If your whole team is driving traffic to the same website, you may use one account. For each member of your team that would like to create their own leads and have their own media accounts, you will need an additional $99/month. Note that we only support 1 email address per YouReach account. If you’d like your team to receive all the email communications, you’ll need to use an alias such as team@prudentialteam.com that forwards to each team member.
Q: What is your Refund Policy?
A: If you decide within the first 30 days that this program is not right for you, you can receive a full refund. If you have paid in full, we can refund you half of your payment up to week 12 of the program (with a $150 buyout of contract charge,) and after week 12 there are no refunds, and there is a $150 buyout of contract charge.
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My Personalized Blog
Q: What type of blog site is YouReach going to build for me?
A: As part of the Mobile Social Media program, the YouReach team is going to give you a branded blog site. The platform we use is called Posterous..
Q: Why Posterous?
A: Because Posterous it the easiest to use and offers the best syndication tool available today. You will be able to manage and update your blog site simply by sending emails from your mobile phone. Your site will auto format blog posts and syndicate your content out to the top social networks.
During the course of this training we will have several lessons on Posterous. You will have a complete understanding of how the blog works and what it can do for your business..
Q: Does You Reach Media have any affiliation with Posterous?
A: Absolutely None. Neither YouReach Media, nor any officer or employee of You Reach Media has any relationship (other than a fond appreciation of technology) with Posterous. None.